How Neulett handles personal data.

Neulett is responsible for the personal data described in this policy. In privacy-law terms, that generally makes Neulett the data controller or data fiduciary for this website.

Questions and privacy requests can be sent to hello@neulett.com.

We collect only the information needed for these activities:

• Contact requests: your name, email address, organisation, enquiry type, message, and delivery details such as the time and reference number.
• Site use, with consent: pages visited, interactions, referring page, approximate location, device and browser information, performance measurements, and diagnostic events.
• Basic technical records: hosting and security logs may include an IP address, request time, requested URL, and browser information.
• Privacy choices: whether you allowed optional analytics and when that choice expires.

Please do not send sensitive personal data through the contact form unless it is necessary for your request.

• To read, route, and reply to your enquiry.
• To take requested steps before a project or other working relationship begins.
• To operate, secure, troubleshoot, and maintain the website.
• With your consent, to understand site use and improve content, accessibility, reliability, and performance.
• To keep appropriate business records and meet legal obligations.

We do not sell personal data or use this website for behavioural advertising.

We share data only where needed with service providers acting on our instructions or under their own legal obligations:

• Hosting, content-delivery, security, and infrastructure providers.
• Resend, when configured, to deliver contact notifications and confirmation emails.
• PostHog and Google Analytics, when configured and only after you allow analytics.
• Firebase Remote Config, when configured and only after you allow analytics and improvement services.
• Professional advisers or authorities where law requires it.

We do not give contact-form content to analytics providers. Our tracked events are designed to exclude names, email addresses, telephone numbers, postal addresses, and free-text messages.

• Contact enquiries are normally kept for up to 24 months after the last meaningful exchange, unless a project begins or a legal need requires a different period.
• Careers enquiries are normally kept for up to 6 months unless a longer period is agreed or required.
• Consent choices are stored on your device for 180 days, then the site asks again.
• Analytics and performance event data are configured to be kept for up to 14 months.
• Hosting and security logs are normally kept for up to 90 days, unless an incident requires a longer investigation.

We may retain limited information for longer when needed to establish, exercise, or defend legal claims or meet a legal obligation.

Depending on your location, you may be able to ask for access, correction, completion, deletion, restriction, objection, portability, or information about how your personal data is handled. You may also withdraw consent at any time without affecting earlier processing.

Use the Cookie settings link in the footer to change analytics consent. For other requests, email hello@neulett.com. We may need to verify your identity before completing a request. You may also complain to the privacy or data-protection authority available in your jurisdiction.

We use proportionate technical and organisational safeguards, including access controls, validation, encrypted transport, service separation, and limited data collection. No internet service can promise absolute security.

Some providers may process data outside your country. Where required, we use recognised transfer safeguards and contractual protections. This site is not directed to children, and we do not knowingly collect children's personal data through it.

We may update this policy as the website, providers, or legal requirements change. Material updates will be identified by a new effective date and, where appropriate, an additional notice.

For questions or requests, email hello@neulett.com. For browser storage details, read the Cookie Policy.